Introduction
Atlassian’s decision to retire OpsGenie by 2026 has left many businesses searching for a reliable alternative for incident management and critical alerting. SIGNL4 is a great replacement, offering a modern and mobile-first approach to alerting, escalation, and on-call management.
SIGNL4 has been around for a few years now and has evolved into a rock-solid SaaS platform for mobile alerting and anywhere incident response. It is used by 1,000+ customers around the globe, growing fast and has won the trust of leading brands in a variety of verticals.
Here’s why SIGNL4 stands out:
1. Mobile-First Alerting with Acknowledgment & Escalation
SIGNL4 is designed for teams that need real-time, mobile-friendly alerting. It ensures critical notifications reach the right people instantly via push, SMS, and voice calls. Users can acknowledge alerts, and if no response is received, escalation rules ensure accountability.
2. Fast and Easy Deployment
Unlike complex enterprise solutions, SIGNL4 is quick to set up with minimal configuration. It integrates seamlessly with monitoring, ITSM, and automation tools, making it an excellent fit for DevOps, IT operations, security, and industrial teams.
3. Reliable and Persistent Alerting
SIGNL4 ensures that critical alerts never go unnoticed. Features like persistent notifications, automated retries, and multi-channel delivery help teams reduce downtime and improve response times. Read more
4. Flexible Integration Options with 180+ tools
SIGNL4 offers out-of-the-box integrations with monitoring systems, ITSM tools, cloud services, and custom APIs. It supports webhooks, email, and third-party automation platforms like Zapier and Microsoft Power Automate, making it easy to connect to existing workflows. Discover our 180+ tested and verified integrations
5. Seamless Jira Integration
For teams using Atlassian Jira, SIGNL4 provides a seamless integration that enables automatic alerting and incident escalation based on Jira issues and ticket statuses. When a critical issue is created or updated in Jira, SIGNL4 ensures that the responsible on-call personnel are instantly notified, can acknowledge the issue, and take immediate action. The 2-way integration in SIGNL4 provides a great set of features:
- Forwarding tickets of your choice to SIGNL4
- Ticket status synchronization between JIRA and SIGNL4
- Agent assignment when alert is acknowledged and or closed in SIGNL4
- Issue notes on status changes in SIGNL4
- User friendly display of linked items
This integration enhances DevOps, ITSM, and support workflows by bridging the gap between ticketing and real-time incident response, reducing resolution times and improving service reliability.
Read more about the integration
6. Cost-Effective & Scalable
Compared to OpsGenie, SIGNL4 is a cost-effective alternative with flexible pricing. It’s scalable for businesses of all sizes, from startups to enterprises, without requiring heavy infrastructure investments. Discover our pricing
7. Secure and Reliable Cloud Architecture
SIGNL4 is built on a robust cloud architecture, ensuring 99.9% uptime, secure user authentication, and GDPR compliance for European businesses.
8. AI-Powered Noise Reduction & Smart Routing
The platform includes AI-driven noise reduction, grouping similar alerts and ensuring only relevant notifications are sent to the right on-call personnel.
9. Simple, Effective On-Call Scheduling
SIGNL4 provides an intuitive on-call scheduling system with clear visibility into shifts, reducing confusion and improving team coordination.
Migration Strategies: Moving from OpsGenie to SIGNL4
Transitioning from OpsGenie to SIGNL4 can be a seamless process when following these steps:
1. Assess Current OpsGenie Usage
- Identify critical workflows, alerting rules, integrations, and escalation policies currently set up in OpsGenie.
- Document your on-call schedules and notification settings.
2. Set Up SIGNL4
- Sign up for SIGNL4 and configure user roles, on-call teams, and escalation policies based on existing OpsGenie settings.
- Enable multi-channel notifications (push, SMS, voice) to match your team’s alerting preferences.
3. Integrate Monitoring, ITSM Tools, e.g. JIRA
- Replace OpsGenie integrations by connecting SIGNL4 to existing monitoring and ITSM systems (e.g., CloudWatch, Datadog, Splunk, Jira).
- SIGNL4 supports webhooks, email, and third-party automation platforms like Zapier and Power Automate to enable smooth transitions.
4. Test Alerting and Escalation Rules
- Conduct test alerts to verify correct notification routing, acknowledgment handling, and escalation.
- Adjust notification priority settings to avoid alert fatigue and improve incident response efficiency.
5. Train Teams on SIGNL4 Usage
- Provide quick training sessions to ensure teams understand how to acknowledge alerts, manage schedules, and use the mobile app effectively.
- Use the SIGNL4 mobile app to improve responsiveness and real-time engagement.
- Here is a great onboarding video series to get you started
6. Optimize and Monitor Performance
- Analyze response times, alert acknowledgment rates, and escalation efficiency in SIGNL4.
- Adjust workflows based on feedback to maximize reliability and efficiency.
7. Decommission OpsGenie
- Once all alerts and workflows have been successfully migrated and tested, phase out OpsGenie usage.
- Keep a fallback plan in case any settings require further refinement in SIGNL4.
Why switch to SIGNL4 now?
With Atlassian retiring OpsGenie, SIGNL4 provides a modern, efficient, and reliable solution for teams that depend on real-time alerting and incident response. Its ease of use, mobile-first approach, seamless Jira integration, and enterprise-grade reliability make it an excellent choice for organizations looking to transition smoothly.
Try SIGNL4 for 30 days for free
Need assistance with migration? Let us know—we can help with tailored solutions to ensure a hassle-free transition from OpsGenie to SIGNL4. 🚀
