The Alerting Software
SIGNL4 is a cloud-based mobile alerting software and incident management solution, facilitating the fastest and most reliable anywhere incident alerting and response. It provides a smart communication layer directly linking your technical systems and machines with your operations, business or on-call teams, enabling them to respond up to 10X faster and more effectively to critical alerts, major incidents and urgent service requests.
Alerting Software and Anywhere Alert Management
for your Business
SIGNL4 takes events from a variety of sources like IT monitoring or industrial SCADA systems, its web app or the integrated inbound call system. It then filters and augments these events and routes them to the right people using push, text, voice calls and email. This happens based on distribution rules, on-call schedules, notification profiles and other smart features.
The SIGNL4 mobile app provides a unique alert management and alert response platform. It provides operations staff with a single pane of glass on what alerts and incidents are happening, who is taking care and how the resolution is progresssing.
Reach out within seconds
Reliable Alert Notifications
With the SIGNL4 alerting software you can reach out to the right people at the right time with actionable information â all within seconds and across multiple communication channels. Â You can decide between 2 different modes of communication â full automation of your critical incident notification processes by directly integrating into your IT and infrastructure â or send alert notifications to your staff by pushing a single button. SIGNL4 will track notification delivery, acknowledgement and escalate if necessary.
Mobile Alerting App
A unique mobile app
SIGNL4âs mobile app is built around the essence of critical alerting and service dispatching. It is the premier tool to receive and manage alerts and incidents. The mobile app for Android and iOS has been designed for critical operations and focuses on ease of use and a lightweight feel. One of its features is a native âdark modeâ to make things more readable and visible. SIGNL4 is a highly effective modern B2B app â very visual and intuitive.
Multichannel Notifications
Push, Email, Text, Voice Calls – it is your choice
SIGNL4 provides an unrivalled alert notification experience. Define your individual sequence of push, email, text and voice calls. Choose the ringtone that is most effective and overwrite the âsilent modeâ on both iPhone and Android (âmute overwriteâ). Enable persistent, repetitive notifications for your team and select the communication channel that best works for you. Use text and voice calls as backup and wake-up channels. Alerting on your terms!
Reliable Alerting
Acknowledgements and Escalations
The SIGNL4 alerting software notifies your team members on duty persistently by push, text, email and voice call until an alert is acknowledged and confirmed by a single or multiple persons. If there is no response to the incident within a certain time (âtarget response timeâ), automated multi-tier escalations can be triggered. Manual escalation is also possible and can be initiated from the mobile app.
Artificial Intelligence
AI-powered Alerting
AI is becoming the foundation of SIGNL4 event and alert intelligence. From smart alert details summaries, to intelligent analytics and reports to AI-powered alert distribution and duty scheduling, SIGNL4 utilizes AI wherever it adds value and improves productivity and effectiveness in handling critical incidents.Â
Event Intelligence
Event Filtering & Alert Routing
SIGNL4 filters all incoming events and parses the entire content while recognizing parameters, e.g. from JSON payload. Based on custom conditions, it decides if an event is translated into an alert, and to which team the alert is submitted and how the alert is signalled. This helps to keep uncontrolled event traffic at bay. SIGNL4 cuts through the noise, allowing to focus on critical and relevant alerts.
Full Transparency
Real-time Alert Tracking
SIGNL4 alerting software provides for highly effective alert management including full ownership transparency. Incoming events, alert responses, confirmations, and annotations are visible in real-time and across the entire team. All details are available in the mobile app as well as in the web portal helping you to avoid frustration, waste and to cut out unnecessary follow-ups on who is taking care of what.
Teams, Slack and more
Annotations, built-in chat, Teams & Slack integration
SIGNL4 provides a unique incident-related mobile chatops feature for anywhere collaboration. Each alert creates a persistent chat room and team members chat and share annotations in real-time. So, everybody can contribute from anywhere to solving a critical problem or incident. On top, we integrate with Microsoft Teams and Slack.
Browser-based and digital
Duty & Shift Scheduling in your Alerting SoftwareÂ
Conveniently schedule your teamâs shifts and on-call duties from any web browser and with a few mouse-clicks and per drag & drop. SIGNL4 scheduling covers any scenario. It comes with minimum staffing level monitoring and post-shift reports for a digital hand-over.
After-hours
Live Call Routing and Voicemail
With SIGNL4 you can offer a voice hotline to clients, partners, and your own staff, to reach your on-call staff in seconds. SIGNL4 offers dedicated phone numbers, and any caller will be directly forwarded and connected to a person on-call. Alternatively, you can use the built-in voice mailbox and get an alert on your mobile phone with the callerâs message.
Seamless Connectivity
175+ Integrations for your Alerting Software
Integrates seamlessly with hundreds of applications. On top, each team in SIGNL4 can have a dedicated email address you can use to raise alerts. Or use the webhook or REST API to connect any system. And as SIGNL4 is a cloud solution, you can simply download the app and youâre good to go.
Try out our Alerting Software for free!
Learn more about SIGNL4 and start your free 30-days trial!
Latest Product Updates
Weaving AI into SIGNL4
By Matthes Derdack, CEO
By late 2023, our team at SIGNL4 concluded that AI had matured enough to provide real value in specific areas, particularly due to its strong capabilities in pattern detection and matching.
In this article, Matthes showcases the AI features we have already implemented and what our future roadmap looks like.
Update December 2024 – Intelligent event filters and enhanced manual alarm distribution
In our December update, we have significantly revamped and improved manual alerting. If you need to carefully evaluate incidents before distributing them manually to the respective teams or want to send critical operational updates to relevant personnel, youâll love...
Update October 2024 – AI-based summary of alarm details and comprehensive audit logs
Our October update brings you AI-based summaries of alarm details. This makes complex or technical content much easier to understand in a matter of seconds. In addition, there is now also a comprehensive audit log, which always logs changes made to the system in a...
Alerting Software: Your Partner in Effective Incident Response
Effective incident response is vital for preserving operational efficiency and ensuring customer satisfaction. Businesses face challenges like IT outages and service disruptions that require immediate, decisive action. Alerting software equips you with the essential tools to manage incidents efficiently by delivering urgent alerts, automating notifications, and streamlining communication.
What is Alerting Software?
Alerting software is engineered to send critical notifications through multiple channelsâpush notifications, emails, and voice callsâensuring that the right people receive the right information exactly when they need it. Acting as your central hub for incident management and incident response, it enhances workflows through automation and customizable alerts.
Who Needs It?
Any organization that depends on rapid incident response benefits from alerting software. Whether youâre in IT, operations, or customer service, alert management software boosts team collaboration, reduces downtime, and integrates seamlessly with your existing systems, making it indispensable for modern businesses.
Key Features & Use Cases
⢠Multi-Channel Notifications: Leverage the most effective communication methods to ensure no alert is overlooked.
⢠Real Time Monitoring: Continuously track systems to promptly detect and address incidents as they occur.
⢠Automated Escalation & Custom Alerts: Automatically escalate unacknowledged alerts and customize notifications to target the appropriate team members or on-call staff.
⢠Seamless Integration & User-Friendly Interface: Easily incorporate alerting software into your current Information Technology infrastructure while enjoying an intuitive, streamlined user experience.
Why It Matters
Alerting software is an indispensable asset for organizations aiming to elevate their incident management capabilities. By centralizing communication, harnessing automation, and integrating advanced monitoring tools, businesses can significantly enhance their incident response processes. As technology and mobility evolve, incorporating automated and streamlined notifications as part of your incident management software portfolio, ensures your organization remains agile, responsive, and primed for success.
