General

Heartbeat check and more – is your monitoring still alive?

Heartbeat check and more – is your monitoring still alive?

SIGNL4 is a cloud-based mobile alerting and incident response service. Third-party systems like monitoring tools, control systems or IoT sensors detect abnormalities and transmit events to SIGNL4 over the Internet. What if your systems cannot transmit critical events...

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Feature Update: Enhanced security for call routing

Feature Update: Enhanced security for call routing

Our interim update from March 15 adds important security features to call forwarding to on-callers. Three new settings have been added for call routing numbers: PIN Allow callers Block callers PIN From now on you can assign a PIN...

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Scheduling Managers on Duty for Alert Escalation

Scheduling Managers on Duty for Alert Escalation

A question we are hearing often is related to manager escalations, a heavily utilized feature in SIGNL4. Users ask us if those managers can be scheduled. The short answer is 'yes', but you need to use a different feature in SIGNL4 and do a little re-configuration. By...

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How to get support?

How to get support?

This post provides an overview on the variety of options and to contact us, if you are seeking technical or other support from the SIGNL4 team. Though, SIGNL4 is designed as a self-service platform and provides an abundance of resources and help, we 'human' provide...

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A vital alerting solution

A vital alerting solution

This article should give you a first idea of what SIGNL4 does. What do IT security, production monitoring and technical field service have in common? In all these scenarios, the right people need to get notified immediately - in case of technical malfunctions, urgent...

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September 2021 Update: Routing voice calls to on-call staff

September 2021 Update: Routing voice calls to on-call staff

Yippie! Our September update adds live call routing as well as a voice mailbox with notification feature to SIGNL4. All details can be found in this article. The scenario The typical scenario for call routing is to offer a hotline for partners, clients or staff and...

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