General

Scheduling Managers on Duty for Alert Escalation

A question we are hearing often is related to manager escalations, a heavily utilized feature in SIGNL4. Users ask us if those managers can be scheduled. The short answer is 'yes', but you need to use a different feature in SIGNL4 and do a little re-configuration. By...

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How to get support?

This post provides an overview on the variety of options and to contact us, if you are seeking technical or other support from the SIGNL4 team. Though, SIGNL4 is designed as a self-service platform and provides an abundance of resources and help, we 'human' provide...

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A vital alerting solution

This article should give you a first idea of what SIGNL4 does. What do IT security, production monitoring and technical field service have in common? In all these scenarios, the right people need to get notified immediately - in case of technical malfunctions, urgent...

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September 2021 Update: Routing voice calls to on-call staff

Yippie! Our September update adds live call routing as well as a voice mailbox with notification feature to SIGNL4. All details can be found in this article. The scenario The typical scenario for call routing is to offer a hotline for partners, clients or staff and...

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Automatic Alert Export to Third-Party Systems

In the SIGNL4 web portal you can manually export historic alert reports as .csv files. In some cases it might be useful to export alert data programmatically. For example you can forward all alerts including specific parameters to InfluxDB and show the alert history...

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