SIGNL4 helps to reliably alert service technicians in facility management, no matter where they are located.
Alerting of Service Technicians in Facility Management
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General
Three fundamental tips for an effective event filtering in SIGNL4
Event and alert filtering matters because alert fatigue is one of the most crucial issues in alerting and alert management. SIGNL4 implements a lightweight and effective way of filtering events. The overall process is based on alert categories. Alert categories are...
Adding Rich Content to Alerts, Work Orders or Service Requests
When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for...
February 2021 Update: Copy duty slots, password change and 2-way integration with ServiceNow and Checkmk
With our February 2021 update, we have added more features to our account management portal. We've now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and...
2-way integration with ConnectWise Manage
SIGNL4 now includes a new app for connecting to ConnectWise Manage ("Manage"). This makes 2-way integration with Manage a breeze, and responding to service desk tickets can now be done conveniently via mobile app in SIGNL4. This blog article has all the important...
Segment and SIGNL4: Know your Customer’s Actions, Anywhere and Anytime
You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes...
October 2020 Update: Mute overwrite for iPhone (Critical Alerts), undo and more
Our October update brings the long-awaited mute-overwrite on iPhone ('critical alerts'). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are...
How SIGNL4 provides for a digital handover procedure
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are...
Why you need to stop the handover of that shared on-call duty phone
If you are still handing over a shared on-call duty phone or pager (sometimes called 'operations phone'), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is...
September 2020 Update: All-new Webhook and API Key Management
Our September update provides you with self-service API key management from the SIGNL4 web portal. Finally, you can fully exploit our comprehensive REST API. We also improved management of outbound webhook which can update your systems with any information on Signl...
