This update introduces an effective mechanism for event filtering to SIGNL4. You can now use the keywords of your 'services & systems' categories as a whitelist. If you enable this keyword whitelist, SIGNL4 performs a keyword search across all parameters and...
The February 2019 update brings the long anticipated duty and shift scheduling. It further improves SIGNL4's capabilities of delivering the right information to the right people at the right time. Shift Scheduling Basics Shift scheduling in SIGNL4 is done through the...
An upset customer is calling your service hotline in the middle of night because an important system stopped working. A sleepy engineer, just woken up by that call, somehow tries to answer the bullet-like questions of your customer. The result: unhappiness on both...
SIGNL4 is a mobile SaaS solution built to address the needs of on-the-go operations teams across many industries. Stemming from German parent company, Derdack, SIGNL4 looks to provide agility and reliability where other solutions on the market may not. Aside from its...
Though SIGNL4 does not provide canned reports (yet), it allows for downloading all required data of on-call times, alerts and responses. Hence all it takes is an external tool to process and analyze those logs. Shift and alerts logs can be used to review workload of...
The update of December 2018 adds great features for enriching Signls with additional information ('alert enrichment'). With "Services and Systems" categories, SIGNL4 already comes with an unique approach of categorizing alerts through colouring and acoustics, i.e. a...
The short answer is: “Yes, SIGNL4 can.” SIGNL4 can be seen as a so-called "pager app" for Android and iPhone. But more than that. Here is the how and why of it. A pager is a small radio receiver. Each pager has a unique code or phone number. All the pagers that are in...
The November update introduces central management and licensing of multiple teams. Multiple teams can now be billed through a single account. This eases purchasing and license management for anybody with more than one team on SIGNL4. Additionally, teams can centrally...
Sometimes you need to query an existing mailbox for specific emails instead of forwarding emails directly to your SIGNL4 team email address. This example uses Zapier to query a Gmail mail account. New emails with specific content then trigger alert notifications...
Business-to-business, also known as B2B, has not always been recognized as the glamorous side of marketing and sales no matter what industry. This is even more evident when discussing the sale of software and enterprise applications. Previously, this was a rather...
