Introduction In today's digital world, IT is not a 'nice-to-have' but the backbone of every company. Streamlined IT operations are therefore essential for success and even survival. However, technical faults and failures are unavoidable. This is where IT alerting...
Alert fatigue is a serious issue that affects numerous professions, e.g. in IT or healthcare. It can lead to neglecting critical events and delaying response times. Responders need to continuously monitor their systems and applications to avert possible downtime and...
Incident response is the process of responding to and managing the aftermath of a security breach or cyber attack. It involves a systematic approach to identifying, containing, and mitigating the consequences of an incident in IT, OT or Cybersecurity, with the goal of...
Terms like ‘incident’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
Terms like 'alert' play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
Terms like 'event' play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
Are you tired of dealing with IT incidents that seem to pop up at the worst possible times? Do you find yourself struggling to keep track of all the moving pieces involved in resolving incidents? If so, it's time to revitalize your incident management strategy. In...
