Our Blog
The Derdack SIGNL4 blog is an essential hub for professionals aiming to boost their alert management and operational response. It delivers expert insights and tips on maximizing SIGNL4 for efficient alerting, team collaboration, and incident management. Ideal for IT, operations, and security teams, this blog offers practical guidance for enhancing response times and operational workflows.
What is incident response?
Incident response is the process of responding to and managing the aftermath of a security breach or cyber attack. It involves a systematic approach to identifying, containing, and mitigating the consequences of an incident in IT, OT or Cybersecurity, with the goal of...
February 2024 Update – Email Alerting, Email Alerts for Integration Issues and much more
SIGNL4 has already been equipped with several new features this year! For instance, in addition to push notifications, SMS and calls, you can now also receive alerts via email. SIGNL4 will now also send emails if any of your integrations encounter a problem, allowing...
What is an incident?
Terms like ‘incident’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
What is an alert?
Terms like 'alert' play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
What is an event?
Terms like 'event' play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
Navigating the IT Maze: A SIGNL4 Journey of Clarity and Efficiency
In the dynamic realm of IT, every alert is a crucial piece of information. As an IT technician, I often found myself lost in the complexity of third-party alerts, grappling with deep-level tech details that felt like a maze. I lost valuable time trying to decipher an...
Are you still using SMS text for alerting?
In the world of IT monitoring and IoT systems, it is crucial to alert users promptly and reliably about critical issues. Whether it's about security and ongoing systems at the workplace, in public facilities, or other places, the way in which alarm notifications are...
How does SIGNL4 provide for truly reliable alerting?
Of course, one expects an alerting solution to be reliable. This is important because a missed alert can have a significant impact on the business. It is about IT uptime, disruptions in production or other critical system conditions. Business processes, production...
After Hours Alerting for ConnectWise: Using SIGNL4 to Route CW Tickets to On-Call Engineers
Article by Doreen Jacobi As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when...
Revolutionizing your Grafana setup with intelligent alerting
Once upon a time, in the bustling city of DataVille, lived a team of dedicated IT professionals tirelessly working to maintain the city's digital heartbeat. Their mission was to ensure the smooth operation of their city's digital infrastructure, which was not limited...
October 2023 Update – New layout, additional cross links, improved event filtering and much more
Our October update brings a new layout in the web portal, new additional cross-references from Signl details to linked entities, and improved grouping options for conditions in the distribution rules. As always, all the details are in this blog article. Web portal...
How to use the Rest API to manage SIGNL4 categories
SIGNL4 Categories The categories in SIGNL4 are a powerful tool to make it clear to users at first glance what a particular alert is about. For example, colors, icons, location and predefined texts can be configured here. Categories can be created and edited manually....
August 2023 update – calendar export and video attachments in the mobile app
Our August update brings the ability to export shift scheduling from SIGNL4 to other calendar apps. In addition, video attachments are now supported for Signls. As always, all the details are in this blog article. Export duty schedules to external calendar apps From...
July 2023 Update – New user management, Duty stand-ins, incident response in voice-calls and simplified SSO
User July update includes a new and optimized user management in the web portal and a new feature in the duty scheduler, which allows to easily create stand-ins for scheduled duty personnel. Furthermore, it is now possible to acknowledge or close Signls directly...
The Art of Alert Management
Introduction With the ever-growing landscape of digital technology and the internet of things (IoT), businesses are becoming increasingly reliant on complex systems to monitor and manage their operations. This dependency has resulted in an explosion of alerts and...
