Our Blog
The Derdack SIGNL4 blog is an essential hub for professionals aiming to boost their alert management and operational response. It delivers expert insights and tips on maximizing SIGNL4 for efficient alerting, team collaboration, and incident management. Ideal for IT, operations, and security teams, this blog offers practical guidance for enhancing response times and operational workflows.
April 2023 Update – Central integration management with event distribution rules, global API keys and much more
After a longer period without a major update, our April 2023 update has it in for it - promised! Central event distribution Over several months we have implemented a mechanism for central event distribution to various responsible teams. The "magic word" for this is...
Alert Notification Software: 6 Must-Have Features
Alert notification software is an essential tool for IT operations, as it enables teams to quickly respond to critical issues and ensure the smooth running of systems and services. With the increasing complexity of IT environments, it is more important than ever to...
5 tips for a successful on-call duty
On-call availability is crucial for many industries, especially in IT. With the growing reliance on IT systems and services, their availability directly impacts the success and satisfaction of customers. To ensure round-the-clock availability, on-call services are...
Maximizing IT Company Success through Effective On-Call Support
Having your systems monitored by a reliable solution is important, but how do you ensure that the right people are informed about issues that arise? Identifying problems is the first step, but they also need to be routed to the appropriate individuals. Keep in mind...
Alarm optimization – what SIGNL4 has to offer
Having all relevant information pertaining to a critical incident is vital for quickly identifying the issue and prioritize its importance. SIGNL4 optimizes the perception, response and handling of incidents through customizable alerts with enriched parameters,...
Is being on-call a reason to quit?
"Well, that's the job." Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn't be...
Greenlight Group: Efficient Service Delivery by automating your Incident Response
About Discover our new podcast episode “Efficient Service Delivery by automating your Incident Response”. Doreen Jacobi, CEO of Derdack Corp and Joe Madden, President of Greenlight Group discuss Greenlight’s experience and use cases in implementing SIGNL4. Tune...
August 2022 Update – Change duty status of colleagues, configurable duty notifications and revised password change
Our August update now allows administrators and team administrators to change the service status of other users in the portal. We also made service settings more granular and e.g. introduced the ability to turn off certain push messages when colleagues' service...
Derdack Podcast: Technology and Opportunities for Cybersecurity Service Providers
About Discover our new podcast episode "How CSP Lighthouse uses Microsoft Sentinel and SIGNL4 to successfully operate managed Cybersecurity Services". Matthes Derdack - founder of Derdack and SIGNL4 - talks to our client Callum Golding - founder of CSP Lighthouse, a...
Remote Actions for IT Remediation, IoT Actions and more
SIGNL4 supports the remote execution of automated tasks or workflows in IT or IoT systems using Remote Actions. These remote actions offer a wide range of applications. You can execute remote actions in response to an alert to trigger some kind of remediation action....
July 2022 update – Remote actions for super-fast incident remediation
Our July update ships a very powerful new feature - remote actions. Remote actions are available for execution - once configured - in the SIGNL4 mobile app and allow you to quickly perform remediation actions without having to fire up a notebook and VPN or without...
May 2022 Update 2 – New category features and improved zooming in the scheduler
Our second May update brings partial word matching for category keywords (wildcards), content enrichments for Signls via categories, and an improved zoom level toggle in the duty scheduler. All the details are in this blog article. Fragment search It is now also...
Derdack SIGNL4 Joins Microsoft Intelligent Security Association (MISA)
MISA nomination paves the way for an effective anywhere 24/7 response to security incidents and demonstrates long-term commitment to the Microsoft relationship Richmond, May 1, 2022 Today, Derdack SIGNL4 (www.signl4.com), provider of critical alerting and...
Holiday Import from iCal Files
SIGNL4 helps to reliably alert service technicians in facility management, no matter where they are located.
May 2022 Update – Templates, scheduler enhancements, landline numbers, and more
Our May update brings Signl templates for manual alerting, improvements for duty scheduling and various enhancements in the web portal. Another new feature is the possibility to notify through calling landline numbers. All details can be found in this blog article....
