Our Blog
The Derdack SIGNL4 blog is an essential hub for professionals aiming to boost their alert management and operational response. It delivers expert insights and tips on maximizing SIGNL4 for efficient alerting, team collaboration, and incident management. Ideal for IT, operations, and security teams, this blog offers practical guidance for enhancing response times and operational workflows.
August 2022 Update – Change duty status of colleagues, configurable duty notifications and revised password change
Our August update now allows administrators and team administrators to change the service status of other users in the portal. We also made service settings more granular and e.g. introduced the ability to turn off certain push messages when colleagues' service...
Derdack Podcast: Technology and Opportunities for Cybersecurity Service Providers
About Discover our new podcast episode "How CSP Lighthouse uses Microsoft Sentinel and SIGNL4 to successfully operate managed Cybersecurity Services". Matthes Derdack - founder of Derdack and SIGNL4 - talks to our client Callum Golding - founder of CSP Lighthouse, a...
Remote Actions for IT Remediation, IoT Actions and more
SIGNL4 supports the remote execution of automated tasks or workflows in IT or IoT systems using Remote Actions. These remote actions offer a wide range of applications. You can execute remote actions in response to an alert to trigger some kind of remediation action....
July 2022 update – Remote actions for super-fast incident remediation
Our July update ships a very powerful new feature - remote actions. Remote actions are available for execution - once configured - in the SIGNL4 mobile app and allow you to quickly perform remediation actions without having to fire up a notebook and VPN or without...
May 2022 Update 2 – New category features and improved zooming in the scheduler
Our second May update brings partial word matching for category keywords (wildcards), content enrichments for Signls via categories, and an improved zoom level toggle in the duty scheduler. All the details are in this blog article. Fragment search It is now also...
Derdack SIGNL4 Joins Microsoft Intelligent Security Association (MISA)
MISA nomination paves the way for an effective anywhere 24/7 response to security incidents and demonstrates long-term commitment to the Microsoft relationship Richmond, May 1, 2022 Today, Derdack SIGNL4 (www.signl4.com), provider of critical alerting and...
Holiday Import from iCal Files
SIGNL4 helps to reliably alert service technicians in facility management, no matter where they are located.
May 2022 Update – Templates, scheduler enhancements, landline numbers, and more
Our May update brings Signl templates for manual alerting, improvements for duty scheduling and various enhancements in the web portal. Another new feature is the possibility to notify through calling landline numbers. All details can be found in this blog article....
April 2022 Update – Signl categories and duty scheduler improvements
With our April update, we ship some great improvements for Signl categories, category-based alerting and duty scheduling. All details are available in this blog article. Enhanced category matching Category matching can now also be based on text fragments ("keywords")...
Heartbeat check and more – is your monitoring still alive?
SIGNL4 is a cloud-based mobile alerting and incident response service. Third-party systems like monitoring tools, control systems or IoT sensors detect abnormalities and transmit events to SIGNL4 over the Internet. What if your systems cannot transmit critical events...
Feature Update: Enhanced security for call routing
Our interim update from March 15 adds important security features to call forwarding to on-callers. Three new settings have been added for call routing numbers: PIN Allow callers Block callers PIN From now on you can assign a PIN...
February 2022 Update – Centralized and time-based notification patterns
With our February update, it is now possible to centrally configure how Signls should be notified. And of course, each team can have a different configuration of their notification preferences. This also includes response and escalation settings. In addition, it is...
Integration Options with SIGNL4
SIGNL4 integrates with various backend systems like IT monitoring, service management, IoT systems, sensors, etc. to automatically alert users and teams about certain incidents. A list of selected tools along with integration descriptions is available in our...
Scheduling Managers on Duty for Alert Escalation
A question we are hearing often is related to manager escalations, a heavily utilized feature in SIGNL4. Users ask us if those managers can be scheduled. The short answer is 'yes', but you need to use a different feature in SIGNL4 and do a little re-configuration. By...
How to get support?
This post provides an overview on the variety of options and to contact us, if you are seeking technical or other support from the SIGNL4 team. Though, SIGNL4 is designed as a self-service platform and provides an abundance of resources and help, we 'human' provide...
