Our Blog
The Derdack SIGNL4 blog is an essential hub for professionals aiming to boost their alert management and operational response. It delivers expert insights and tips on maximizing SIGNL4 for efficient alerting, team collaboration, and incident management. Ideal for IT, operations, and security teams, this blog offers practical guidance for enhancing response times and operational workflows.
September 2021 Update: Routing voice calls to on-call staff
Yippie! Our September update adds live call routing as well as a voice mailbox with notification feature to SIGNL4. All details can be found in this article. The scenario The typical scenario for call routing is to offer a hotline for partners, clients or staff and...
Automatic Alert Export to Third-Party Systems
In the SIGNL4 web portal you can manually export historic alert reports as .csv files. In some cases it might be useful to export alert data programmatically. For example you can forward all alerts including specific parameters to InfluxDB and show the alert history...
Thank you for your fantastic reviews of our mobile alerting app!
We would like to thank our loyal customers for the numerous reviews of SIGNL4! We are excited that you share your opinion on various rating platforms with other people and support us. Why we work with G2Crowd and Capterra G2Crowd is the largest B2B marketplace for...
July 2021 Update: Users can be members of multiple teams
The time has come! Users in SIGNL4 can now be a member of multiple teams. This allows for staff to be on duty in multiple groups or departments in parallel and to receive related alert notifications for incidents that occur in the different teams. In addition, you can...
Duty Schedule Import from Third-Party Systems
SIGNL4 helps to reliably alert service technicians in facility management, no matter where they are located.
5 typical mistakes in alerting and how to avoid them
A good alerting strategy is an important prerequisite for successful operations management and the availability of mission-critical systems. But also for employee satisfaction. It's not just about sending out alerts upon critical conditions, problems and failures at...
Alerting of Service Technicians in Facility Management
SIGNL4 helps to reliably alert service technicians in facility management, no matter where they are located.
Three fundamental tips for an effective event filtering in SIGNL4
Event and alert filtering matters because alert fatigue is one of the most crucial issues in alerting and alert management. SIGNL4 implements a lightweight and effective way of filtering events. The overall process is based on alert categories. Alert categories are...
Adding Rich Content to Alerts, Work Orders or Service Requests
When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for...
February 2021 Update: Copy duty slots, password change and 2-way integration with ServiceNow and Checkmk
With our February 2021 update, we have added more features to our account management portal. We've now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and...
2-way integration with ConnectWise Manage
SIGNL4 now includes a new app for connecting to ConnectWise Manage ("Manage"). This makes 2-way integration with Manage a breeze, and responding to service desk tickets can now be done conveniently via mobile app in SIGNL4. This blog article has all the important...
Segment and SIGNL4: Know your Customer’s Actions, Anywhere and Anytime
You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes...
December 2020 Update: Multiple teams, new user management and enterprise licensing
Our December update lets it rip once again: From now on, you can create and manage multiple teams in your SIGNL4 subscription. For this purpose, we have also added a new user role and enhanced our web app. This makes it much easier to centrally manage multiple...
October 2020 Update: Mute overwrite for iPhone (Critical Alerts), undo and more
Our October update brings the long-awaited mute-overwrite on iPhone ('critical alerts'). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are...
How SIGNL4 provides for a digital handover procedure
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are...
